Shipping & Returns
Shipping Policies
Shipping will be paid for by the buyer in the amount agreed upon by The Remarkable Sweet Shop Ltd. at the time of purchase. If an item is lost during shipping (domestically), the total cost of item, including shipping, will be refunded to the buyer by The Remarkable Sweet Shop Ltd. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, The Remarkable Sweet Shop Ltd. will not be held responsible. International shipping of bottles or cans are not allowed.
Shipping Charges
| Within New Zeland | International Shipping |
| FREIGHT $5.00 | Air Mail: Calculated when ordering |
Within NZ:
All domestic orders are handled by CourierPost New Zealand. Please allow up to three days for processing of orders, an extra day for orders submitted on Saturday and Sunday, and an additional two business days for delivery of goods. Orders placed after 12:00pm on Friday will begin being processed on Monday. Goods do not require a signature for delivery.
Outside NZ:
All International orders are shipped with NZ Post. Please allow up to three days for processing of orders, an extra day for orders submitted on Saturday and Sunday, and an additional three to ten business days for delivery of goods. Orders placed after 12:00pm on Friday will begin being processed on Monday. Parcel tracking is NOT offered by NZ Post on International Shipping.
Below is a list of countries we currently ship to:
|
Argentina |
Guatemala |
Poland |
If your country is not listed, please contact us via email (websales@rss.co.nz)
Unfortunately, we are unable to ship our goods to the USA, Canada, Mexico and other North American Countries.
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your bank account or Credit Card. If an item is unsatisfactory, a written explanation via e-mail is needed before the item may be considered for a refund. Refunds and exchanges are granted on a case-by-case basis. All inquiries can be submitted to admin@rss.co.nz.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.